FAQ

### Frequently Asked Questions

**1. Do you ship internationally?**  
Yes! We ship to most countries worldwide including the USA, UK, Canada, Australia, and more.

**2. How long does shipping take?**  
Orders are processed within 1–3 business days.  
Delivery times are usually:
- USA: 7–14 business days
- UK / EU / Canada / Australia: 8–18 business days  
Tracking is provided for all orders.

**3. What if the collar doesn't fit my pet?**  
No worries! You can request an exchange within 7 days of receiving your item. Just reach out to us via our Contact page.

**4. Can I cancel or change my order?**  
We process orders fast, so please contact us within 6 hours of placing your order for any changes.

**5. My item arrived damaged, what should I do?**  
We’re truly sorry. Please send us a photo of the product and we’ll send a replacement or issue a refund.

**6. Is the collar safe for pets?**  
Absolutely. Our collars are made with pet-safe materials and designed for maximum comfort.